Refund policy

Last Updated: August 12, 2026

Our Promise to You

We want you to love your bag. If you don't, we'll make it right — with store credit, a cash refund, or a free replacement. You'll never be stuck with a bag you don't love.

Two Simple Paths

Defective or Wrong Item (Free Replacement)

If your bag arrives damaged, defective, or we shipped the wrong item:

Step 1: Notify Us (within 14 days of delivery)
Email hello@albyce.com with your order number, photos showing the defect or wrong item, and a brief 10-second video showing the issue.

Step 2: We Approve and Send a Label
Once we review your photos/video, we'll approve your return, email you a prepaid shipping label (we pay return shipping), and provide packaging instructions.

Step 3: Ship the Defective Bag Back
Pack the bag securely (original packaging preferred), attach the prepaid label, drop off at any shipping carrier location, and keep your drop-off receipt as proof.

Step 4: We Ship Your Replacement
Once we receive the defective bag, we inspect and verify the issue, then ship your replacement at no cost within 5–7 business days after processing. You'll receive tracking information via email.

Important: If you'd prefer a different style instead of an identical replacement, we'll issue store credit for the full amount after receiving the return.

Change of Mind / Wrong Size / Didn't Love It (Store Credit or Cash Refund)

If you simply changed your mind, ordered the wrong size, or the bag didn't match what you expected:

Step 1: Request a Return (within 14 days of delivery)
Email hello@albyce.com with your order number, a photo showing all original tags still attached, and a brief 10-second video showing the bag's condition. Let us know whether you'd like store credit or a cash refund.

Step 2: Ship the Bag Back
Once approved, we'll provide the return address. We recommend using a tracked shipping service.

Step 3: Receive Your Refund
After we receive and inspect the bag (allow up to 14 days):

• Store credit: full value of your purchase, no deductions, free return shipping, usable on any product at albyce.com.
• Cash refund: refunded to your original payment method, minus a $9 return shipping and handling fee.

Store credit cannot be converted to cash. Cash refunds cannot later be converted to store credit.

What Cannot Be Returned

We cannot accept returns for items without original tags attached, items showing signs of wear, odors, stains, or pet hair, items returned after the 14-day window, or items returned without prior approval.

Processing Times

Before You Order

Each Albyce bag is made just for you. Please review our product dimensions, material descriptions, and customer photos and reviews. Most customers love their Albyce bag on the first try — and if you don't, a fast store credit or refund makes it easy to find your perfect match.

Legal Note for US Customers

This policy applies to all purchases made from within the United States. By completing your purchase, you agree to these terms. For defective items, we offer replacement as your primary remedy. If you prefer a cash refund for a defective item, please contact us and we will accommodate your request.